1.Compliance
Tokyu Resort Service Co., Ltd. (hereinafter "Tokyu-Hotel") strictly obliges to privacy policy and other
legal guidelines to secure our customers' personal information.
2.In-house structure
At Tokyu-Hotel, we recognize that privacy is an important issue. We are committed to your
privacy,confidentiality, and security of your information by strictly controlled in-house regulation and
necessary rules in each work division. Furthermore, we arrange reinforced organization that enables to fully
protect guests' personal information by putting a manager in each division.
3.Personal Information We Collect
When we collect personal information from our customers, we will explain the purpose clearly beforehand and
will use personal information for any purpose other than for the purpose.
4.Use of Personal Information Collected About You
We only use personal information for any purpose other than for the purpose Tokyu-Hotel specifies.Please note that there are occasions when we may share your information with other Tokyu-Hotel franchises.
If you wish to terminate, please contact us.
5.Disclosure of Information to Third Parties
We do not share personal information to any third parties unless: your approval, agreed to (4.), or due to
legislative requirements.
6.To disclose, revise, add or delete, suspend or eliminate personal information
If you wish to reconfirm or revise personal information provided to us, we will respond with efficient
manner. Please note that each process could require your identification. A handling fee of 1,050 Yen will be
charged for disclosure.
7.Accuracy of Personal Information
We keep personal information accurate and up-to-date, consistent with applicable law.
8.Protecting Personal Information
Tokyu-Hotel will take appropriate measures to: protect personal information collected against unauthorized
access, disclosure, alteration or destruction. We also seek to require our affiliates and service providers
to exercise efforts to maintain the confidentiality of your personal information.
9.Employee Education
Tokyu-Hotel employees are thoroughly trained and fully comprehend to comply with legal obligation and norms
on personal information.
10.Monitoring Service Providers
Under legitimate reasons, we use personal information to third parties.While doing so, we monitor and require our affiliates and service providers to exercise highest obligation to maintain the confidentiality of your personal information.
11.Regular Check of In-house System
We constantly review and improve our system to protect your personal information with effective and
appropriate measures and security safeguards.
12.Cookie
Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a
user's computer. Information from cookie is strictly used for marketing research and service
department.The information cookie collects is not personally identifiable.
13.Links to Other Websites
No security system or system of transmitting data through links from Tokyu-hotel can be guaranteed to be
entirely secure. We are not held for any responsibilities.
